23 Pleasing Discount Furniture Stores Near Me

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Mum furious as DFS sofa arrives faded and ‘covered in crumbs and pet hair’

23 Pleasing Discount Furniture Stores Near Me – A Cornwall lady says she is "disgusted" ideal following waiting two months for a sofa which arrived "covered in pet hair" and scuffed up this week.

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Sian Breakwell, 30, of Camborne, has been in conversation for months with sofa giant DFS and claims the furniture brand lied about specifically exactly where the sofa came from and that she is but to acquire an apology for the blunder.

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The mum-of-one pointed out she has been waiting "a long time" for the arrival of the sofa ideal following the first one that she ordered didn’t match in her new house. She ordered the present one as the "faster option" alternatively of waiting but one more two months for a brand new one to be made and delivered.

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She paid £1,280 alternatively of £1,500 due to the fact it was supposed to be an ex-show item, but what turned up on Wednesday (May perhaps maybe 5) she says was far worse than what she could have anticipated and not worth the discount.

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Sian pointed out: "We initially ordered online back when the store wasn’t open and that one didn’t fit so then we went back into the store and that is when we decided to go for an ex-display as it was the faster option."

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DFS has admitted to an error – saying its "stock system mistakenly logged the sofa as ‘pristine’ condition" and apologised.

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Sian, who performs as a delivery driver, and her companion Jamie Williams, 42, a mental wellness worker, wanted a unique sofa but it was only readily obtainable in store in the colour red.

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She says the manager supplied them to have but one more ex-show sofa in that style that was due to come in, in grey, from the warehouse rapidly – so they went for it.

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But the couple, who share their home with son Riley, two, are convinced they have been lied to and that it really came straight from somebody’s house due to the fact when it was delivered it was scuffed, faded and covered in hair.

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Horrified at her ‘new’ sofa, she then lodged a complaint with photos and claims the store manager then admitted it was previously with but one more client in their home, but only for four days.

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Horrified at her ‘new’ sofa, she then lodged a complaint with photos and claims the store manager then admitted it was previously with but one more client in their home, but only for four days.

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When she asked for a new sofa from the company she claims she was told the only selections have been to wait for an upholsterer to come out in two and a half weeks, or to invest £300 distinction for a brand new sofa that will be sent out in 14 weeks’ time.

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It is now been two days and she says she doesn’t want her toddler to be in the room with it, even ideal following disinfecting and hoovering the sofa.

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"I just thought this sofa shouldn’t even be here with us with all the Covid restrictions," she added. "Surely it shouldn’t go from household to household straight away. "We’re not ready to invest £300 for a new sofa, we have been fine with an ex-show, we just didn’t want it coming from somebody else’s home in this state." She continued: "It seems worn, faded and it seems like it’s been sat on for a lot longer than four days. It is in such a state and I just assume it is undoubtedly disgusting for a big brand like that.

"I don’t mind waiting now because I’m just sick of it. I just want them to send me a new sofa but I also just don’t want to give them anymore money and I just want to go somewhere else. It’s a big company and it’s just out of order." An image of the faded dye and pet hair from Sian’s DFS sofa A DFS spokesman pointed out: "Ms Breakwell’s original sofa choice failed to fit on delivery and so we offered an alternative product, which unfortunately was not available for Ms Breakwell to view in store. As our sofas are handmade, offering ex-display or exchange models enable customers to receive their replacement sofa more quickly. Customers are aware their products are not brand new and therefore receive a discount on the original price. "When supplying consumers exchanged sofas, we make specific that Covid protocols are closely followed. This sofa was in quarantine for at least four weeks ahead of becoming delivered to Ms Breakwell.

"In this instance our stock system mistakenly logged the sofa as ‘pristine’ condition which led to the sofa being delivered directly from one of our warehouses before it had been checked. We completely understand Ms Breakwell’s disappointment and have sincerely apologised for this error. "We instantaneously supplied to make her a brand new version of the identical item. We are awaiting Ms Breakwell’s response and are hopeful of a resolution.&quot More stories from Cornwall:

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